As part of our CHS commitment, Help a Child wants community members to be able to easily share their ideas, concerns or complaints in relation to the CCCD implementation and staff behavior. Therefore, they should have easy access to channels that allow them to give their feedback.
The Community Based Complaints and Feedback Mechanism (CBCFM) Guide (see below) explains how Help a Child wants to establish or strengthen an adequate mechanism that allows for good communication with communities. The CBCFM Guide helps partner organizations to get started and to facilitate community consultations to make sure that the mechanisms are established upon the preferences of the community and are well adjusted to the context.