Community Based Complaints and Feedback Mechanism (CBCFM)

Help a Child has set up a Community Based Complaints and Feedback Mechanism to allow the beneficiaries, partners, staff and other stakeholders of Help a Child to share feedback, concerns and complaints on communications, actions and behavior related to our work, have them heard and properly addressed. On this page, you can find the CBCFM Guidelines for Staff and the Community Consultation Guidelines.

 

 

Downloads

CBCFM Guidelines for Staff

CBCFM Guidelines for Staff

Community Consultation Guidelines - Developing CBCFM

Community Consultation Guidelines - Developing CBCFM