Case management is an approach for addressing the needs of an individual child who is at risk of harm or has been harmed, Help a Child does case management when a child with urgent protection needs is identified. To support case management, Standard Operating Procedures (SOPs) are developed to guide case management processes to have a coordinated, standardized and harmonized approach. The guidelines outline what to do in specific individual cases, offering a set of information and procedures. SOPs are to be contextualized so that they include referral options for specific cases at a very local level.